Michelle

When a picture falls off the wall, nobody blames the hammer. So why do manufacturers keep blaming rivet tools? After 25 years troubleshooting blind riveting systems, I've learned we're often solving the wrong problem.

I once flew to Puebla, Mexico because of twelve missing seconds. What started as a troubleshooting call became a lesson in certainty, incomplete information, and why "I don't know yet" may be the most powerful phrase in manufacturing.

When a robotic riveting system goes down, the blame usually lands on the tool or the robot. But in blind riveting automation, the system isn’t causing the problem—it’s revealing it.